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Wood destroying Organism Technician

Company Name:
Rentokil
WOOD DESTROYING ORGANISM TECHNICIAN
Must have a HS diploma, some college course work or degree preferred, and have the ability to comprehend technical information. Ongoing training is required as well as state licensing.
Understanding of today's electronics: Handheld scanners, PDA's, email, Windows software, smart phones, etc. is an integral part of the technician's daily operations. Must have a mechanical ability, an intense curiosity, great communication skills, and "above & beyond" customer service skills.
Western-Rentokil offers an excellent starting salary with the opportunity to earn productivity bonuses, retention bonuses, and career advancement bonuses. We also offer full benefits, 401k, vacation, company vehicle, and sick/personal days.
Summary of Job
: Perform termite control services safely and according to company guidelines and standard practices. This service will be performed on customer property in such a way that our customers' expectations are met and often exceeded.
Wood Destroying Organism Technicians must be flexible with their working hours. We strive to provide a routine work schedule for our coworkers and consider their personal needs. We must accommodate our customers needs, however, and this may result in extended working hours (50-60 per week) during peak season for termite activity. This may include some Saturday work.
Essential Job Functions:
1. Read, write legibly, and comprehend pesticide labels and training materials printed in English.
2. Operate a motor vehicle according to company policy.
3. Enter and exit structures and crawl spaces; climb over and on top of structures; ascend and descend stairs and ladders.
4. Use OHSA mandated personal protective equipment.
5. Visually inspect for pest, pest harborage, pest entries, etc.
6. Use application and inspection equipment; small hand tools and power hammer drills.
7. Tolerate a variety of environmental conditions, including seasonal weather, damp and/or dusty locations.
8. Do carpentry and masonry work as required.
Duties and Responsibilities:
You must like satisfying people and be capable of working independently. Communicating and reselling the value of our service is critical. You will be responsible for building and maintaining good customer relations and fostering long-term relationships with our customers. Good relations include dealing with our customers in a courteous manner at all times, leaving their premises and furnishings as clean as possible when you finish. You must communicate with our customers and give details of services completed. You are responsible for maintaining appropriate service standards at all accounts where you perform our service. Any unusual circumstances or problems should be immediately discussed with your supervisor. You will actively participate in group meetings to develop new and better ways to meet and exceed our customers' needs. This includes teamwork and communicating customer requirements to the group for future service consideration.
Identify customer's termite problems and have knowledge of termite behaviors and habits. Determine remedial steps. Communicate to the customer, critical conditions that are conducive to termite activity. Discuss procedures and structural modifications, which may be supplemental to treatment process.
Satisfactorily complete initial technical training and participate in regular update training to stay current with proven methods and practices. This includes the Purdue Correspondence Course on Structural Pest Control, monthly technical service meetings and other assignments. Training includes the following areas: pest identification and biology, proper control methods, pesticide selection, safe application practices, and correct equipment usage.
Maintain your equipment and vehicle in a state of cleanliness and good working order for your own comfort and safety, as well as providing an appropriate appearance for our customers.
Assist sales and management personnel with accounts and for the level of service, product, time requirements, and pricing.
Responsible for timely and proper completion of the customers' and all regulatory and administrative reports.
With the assistance of our Customer Support Representatives (CSR), you are responsible for scheduling work assigned to you. This includes maintaining account service instructions, and assisting CSR's in contacting customers when appropriate.
Responsible for attaining level of productivity based on level of training, experience, and type of accounts serviced.
We train our Technicians in the best practices for providing Pest Control. We require a stable work history with a proven record of good customer relations skills. We strive to exceed our customers' needs. Therefore, our Technicians exhibit flexibility with working hours and willingness and cooperation to thrive in a teamwork environment.
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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