Global Organization
Maximus is currently looking for a Bilingual Outreach CSR in San Diego County, CA at our Escondido location! Outreach CSRs are the face of Medi-Cal managed care in California.
The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.
Why Maximus? Bonus Opportunities Paid Time Off Paid Holidays 401k Tuition Reimbursement Must reside in San Diego County and be willing to work at our Escondido location!Essential Duties and
Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Program Requirements:
High School Diploma, GED, or equivalent Reliable transportation and valid automobile insurance Valid CA Driver's License Knowledge of the local community Willing and able to travel throughout the county Fluency in threshold languages (English and Spanish) Six months of customer service experience dealing with the public preferred Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred Experience working with low-income and diverse populations preferred #CAHCO #HighlightedJobs0312FB #HighlightedJobs0312X () About the Company:
Global Organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.
Why Maximus? Bonus Opportunities Paid Time Off Paid Holidays 401k Tuition Reimbursement Must reside in San Diego County and be willing to work at our Escondido location!Essential Duties and
Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Program Requirements:
High School Diploma, GED, or equivalent Reliable transportation and valid automobile insurance Valid CA Driver's License Knowledge of the local community Willing and able to travel throughout the county Fluency in threshold languages (English and Spanish) Six months of customer service experience dealing with the public preferred Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred Experience working with low-income and diverse populations preferred #CAHCO #HighlightedJobs0312FB #HighlightedJobs0312X () About the Company:
Global Organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
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