Patient Services Representative / Front Desk (Imaging Center)
2.
8 Escondido, CA Escondido, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 14 hours ago 14 hours ago 14 hours ago Established in 1971, Valley Radiology Consultants offers an advanced array of diagnostic imaging and pain management through our locations in San Diego County.
Our board certified radiologists are accompanied by technologists and support staff committed to providing you high-quality care.
Mission Statement Excellence in diagnostic imaging services focused on uncompromised patient care, referring physician satisfaction and commitment to the community we serve.
Vision V - Value R - Respect C - Communication C - Customer Service A - Accountability R - Reliability E - Excellence S - Service Position Statement The PSR plays a critical customer service role in our company as you are, in most cases, the initial and final point of contact for our patients.
The PSR is the first impression our patients/visitors receive when they enter or contact any of our facilities which highly influences the effectiveness of our patients' experience.
This position is responsible for all clerical tasks associated with the daily operations of the facility.
This position receives direction from the Supervisor of Patient Services.
General:
Greets all patients with a professional and courteous attitude.
Responds to patient concerns in a positive and solution-focused manner.
Accurately responds to requests and inquiries from employees, patients, and physicians.
Guards and maintains confidentiality of patients in accordance with State and Federal Regulations plus VRC policies.
Completes all training requirements and keeps annual training certifications up to date for the entire duration of employment with VRC.
Mentors new staff as directed by supervisor and per company policy.
Maintains positive working relationships with all departments; conducts self in a courteous and professional manner at all times.
Demonstrates ability to work in a fast-paced environment.
o Works proactively in a fast-paced environment with minimal supervision.
Alerts supervisor of urgent matters in a timely manner.
Completes tasks and assignments, as delegated, to support the entire PSR Team in all functions.
Front Desk Functions:
Performs front desk Administrative Duties such as:
ensuring the phones are answered by the third ring, transfers calls to the appropriate person by connecting directly with needed party before releasing the call, checking in patients with accuracy and efficiency.
Enters patient data accurately and appropriately, copies, faxes, scans appropriate information as needed.
Ensures patients present with government issued photo I.
D.
and Insurance card.
Collection of time of service payments and data input, responsibly turns in money to appropriate person.
Verifies order, reviews patient completed documentation and inputs data into RIS.
Ensures that every patient seen has a valid order, authorization, eligibility, and labs (as needed) in the RIS system at check-in.
Calls and confirms patients for the following day's procurers.
If a patient is missing the following- valid order, authorization, eligibility, and labs (as needed)- this information needs to be tracked down by yourself or the site designated chaser.
Also inform patient of what estimated co-insurance/deductible/co-pay will be for time of service.
Also remind patient of prep for the exam.
Manage call report and critical results follow ups in RIS.
Job Requirements High School Diploma or GED.
At least 6 months of patient facing work in a medical setting strongly desired.
Knowledge of basic Medical Terminology.
Intermediate user of an EHR and MS Office.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekends as needed Ability to commute/relocate:
Escondido, CA 92025:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Escondido, CA Escondido, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 14 hours ago 14 hours ago 14 hours ago Established in 1971, Valley Radiology Consultants offers an advanced array of diagnostic imaging and pain management through our locations in San Diego County.
Our board certified radiologists are accompanied by technologists and support staff committed to providing you high-quality care.
Mission Statement Excellence in diagnostic imaging services focused on uncompromised patient care, referring physician satisfaction and commitment to the community we serve.
Vision V - Value R - Respect C - Communication C - Customer Service A - Accountability R - Reliability E - Excellence S - Service Position Statement The PSR plays a critical customer service role in our company as you are, in most cases, the initial and final point of contact for our patients.
The PSR is the first impression our patients/visitors receive when they enter or contact any of our facilities which highly influences the effectiveness of our patients' experience.
This position is responsible for all clerical tasks associated with the daily operations of the facility.
This position receives direction from the Supervisor of Patient Services.
General:
Greets all patients with a professional and courteous attitude.
Responds to patient concerns in a positive and solution-focused manner.
Accurately responds to requests and inquiries from employees, patients, and physicians.
Guards and maintains confidentiality of patients in accordance with State and Federal Regulations plus VRC policies.
Completes all training requirements and keeps annual training certifications up to date for the entire duration of employment with VRC.
Mentors new staff as directed by supervisor and per company policy.
Maintains positive working relationships with all departments; conducts self in a courteous and professional manner at all times.
Demonstrates ability to work in a fast-paced environment.
o Works proactively in a fast-paced environment with minimal supervision.
Alerts supervisor of urgent matters in a timely manner.
Completes tasks and assignments, as delegated, to support the entire PSR Team in all functions.
Front Desk Functions:
Performs front desk Administrative Duties such as:
ensuring the phones are answered by the third ring, transfers calls to the appropriate person by connecting directly with needed party before releasing the call, checking in patients with accuracy and efficiency.
Enters patient data accurately and appropriately, copies, faxes, scans appropriate information as needed.
Ensures patients present with government issued photo I.
D.
and Insurance card.
Collection of time of service payments and data input, responsibly turns in money to appropriate person.
Verifies order, reviews patient completed documentation and inputs data into RIS.
Ensures that every patient seen has a valid order, authorization, eligibility, and labs (as needed) in the RIS system at check-in.
Calls and confirms patients for the following day's procurers.
If a patient is missing the following- valid order, authorization, eligibility, and labs (as needed)- this information needs to be tracked down by yourself or the site designated chaser.
Also inform patient of what estimated co-insurance/deductible/co-pay will be for time of service.
Also remind patient of prep for the exam.
Manage call report and critical results follow ups in RIS.
Job Requirements High School Diploma or GED.
At least 6 months of patient facing work in a medical setting strongly desired.
Knowledge of basic Medical Terminology.
Intermediate user of an EHR and MS Office.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekends as needed Ability to commute/relocate:
Escondido, CA 92025:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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